Return and Refund Policy

Refund Policy

At Right Equipments, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order or if there is an issue with your product, our Refund Policy outlines the process for returning items and obtaining a refund.

1. Eligibility for Refund

Refunds are available under the following circumstances:

Damaged or Defective Items: If your product is damaged during shipping or is defective upon arrival, we will offer a full refund or replacement, provided the issue is reported within 7 days of receiving the item.
Incorrect Items: If you receive an incorrect product (i.e., a different product than the one you ordered), you are eligible for a refund or replacement.
Unopened and Unused Items: If you wish to return a product that is in its original, unused, and unopened condition, a refund may be issued within 7 days from the delivery date. You will need to cover the return shipping costs in such cases.

2. Non-Refundable Items

Please note that some items are non-refundable, including:

Custom-made or special-order products.
Products that have been used or installed.
Perishable items or consumables (if applicable).
Products that are returned in a damaged or unsellable condition (unless they were defective or damaged during shipping).

3. Return Process

To initiate a return or request a refund, please follow these steps:

Contact Us: Reach out to our customer support team at [Your Contact Email] or [Your Contact Number] within 7 days of receiving your order. Provide your order number, a description of the issue, and any supporting photos (if applicable).
Return Authorization: If your return request is approved, we will provide you with instructions for returning the product. Please note that return shipping costs may be your responsibility, unless the item is defective or incorrect.
Return the Product: Carefully package the product in its original condition, along with any included accessories, manuals, or packaging, and send it back to the address provided.
Refund Processing: Once we receive the returned product and confirm it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

4. Refund Method

Refunds will be issued through the same payment method used to complete the original transaction. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

5. Exchange Option

If you prefer an exchange for a different product rather than a refund, we will process the exchange subject to the availability of the new product. Return shipping charges will apply in this case.

6. Late Returns

If you request a return after 7 days from the delivery date, it may be considered on a case-by-case basis, and approval is at the sole discretion of Right Equipments.

7. Damaged Items During Shipping

If your product is damaged during shipping, please take the following steps:

Document the Damage: Take clear photos of the damage, including the packaging, and email them to us as soon as possible (within 7 days of receiving the product).
File a Claim: We will initiate a claim with our shipping carrier and arrange for a return or replacement of the damaged product.