Shipping Policy

Shipping Policy

At Right Equipments, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy outlines how we handle the shipping process for the products you purchase from our website.

1. Shipping Locations

We currently offer shipping within India. We do not offer international shipping at this time. Orders placed from locations outside of India will not be processed.

2. Processing Time

Order Confirmation: After placing an order, you will receive an email confirmation acknowledging that we have received your order.
Processing Time: All orders are typically processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed the next business day.
Product Availability: If any item in your order is out of stock, we will notify you immediately and provide options for either a backorder, replacement, or refund.

3. Shipping Methods

We use trusted third-party courier services to deliver your orders. These may include, but are not limited to, services like:

Delhivery
Blue Dart
DTDC
India Post

Shipping methods and carriers may vary depending on your location and the size of the order.

4. Shipping Charges

Free Shipping: We offer free shipping on select products or orders above a certain value. This will be clearly indicated at checkout.
Standard Shipping: Shipping charges for orders that do not qualify for free shipping will be calculated at checkout based on the weight, size, and delivery location of your order.
Express Shipping: If express or expedited shipping is available for your location, you may opt for faster delivery at an additional charge. Please note that express shipping charges will be higher than standard shipping.

5. Estimated Delivery Time

Standard Delivery: Delivery times generally range between 5-7 business days, depending on your location.
Remote Locations: For orders to remote or less accessible locations, delivery times may vary and may take longer than usual.
Express Delivery: If you choose expedited shipping, your order will typically arrive within 2-4 business days, depending on your location.

Please note that these delivery timeframes are estimates, and actual delivery may vary depending on factors such as courier delays, weather, or unforeseen circumstances.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track the status of your order. You can use this information to monitor the progress of your delivery.

7. Shipping Restrictions

P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
Large Items: For bulky or heavy items, such as commercial kitchen equipment, additional shipping costs may apply. If this is the case, you will be contacted by our team prior to shipment to confirm shipping costs and arrangements.

8. Failed Deliveries

If the shipping carrier is unable to deliver your order due to incorrect or insufficient address details, or if you are unavailable to receive the delivery, the product may be returned to us.
In such cases, you will be responsible for any additional shipping costs incurred for redelivery, and we may charge a handling fee for the returned items.
Please ensure that your shipping address is accurate and complete to avoid delivery issues.

9. Lost or Damaged Items

Damaged During Transit: If your product is damaged during shipping, please contact us immediately at [Your Contact Email] with photos of the damage and packaging. We will initiate a claim with the shipping carrier and arrange for a return or replacement.
Lost Shipments: If your order is lost or delayed beyond a reasonable time frame, please contact us. We will work with the shipping carrier to resolve the issue. If the package cannot be located, we will provide you with a refund or replacement, depending on the situation.

10. Customs and Import Duties (For International Orders)

Currently, we do not offer international shipping. If we expand to international shipping in the future, please be aware that any customs fees, import duties, taxes, or other charges incurred on international orders will be the responsibility of the customer.